Symantec: Clients Unable to Get Update from Live Update Administrator ( LUA )

This is the solution for the LUA error ( the clients are unable to get the update from the LUA ):

1. In the LUA GUI, click on Configure, then Preferences. Scroll down to Server Connections. Increase the timeout, retry and retry interval to improve the chance of successful connections.

TIMEOUT: 120 seconds

RETRY: 5

RETRY INTERVAL: 10 seconds

2.  Change settings is in the file ...\Symantec\LiveUpdate Administrator\tomcat\webapps\lua\WEB-INF\classes\lua_static.properties - lua_static.properties can be opened in notepad, textpad or your favorite text editor. Change the following values to increase the number of retries and period between retries:

download.retry.corruptFile=3

download.resume.corruptFile.retry=10

download.retry.corruptFile.sleep.msec=20000

download.http.header.acceptRanges=bytes

Please restart the LUA Tomcat service in order to reflect these changes. Those changes will not go into effect until Tomcat restarts!

3.  Make sure the Download and Distribution schedules are configured with 4 hours gap in between. i.e if you have the download schedule at 8 pm, distribution schedule is to be configured at 12 .