IT Technology: Latest TeamViewer Version 9 - Wake-on-LAN and Service Queue

There are two interesting features in the latest TeamViewer version 9 that have caught my eye:
1.  Wake-on-LAN
2.  Service Queue

<< Wake-on-LAN with TeamViewer >>
With the new Wake-on-LAN feature, you can now wake up your computer remotely whenever you need access. The wake feature simply works via another computer using TeamViewer within the local network or via a router.

• Wake up the target computer via another computer within the same network

• Wake up the target computer via its public address

<< Process customer cases in the service queue together with your team >>
Now organize instant customer support in your team more easily. All service cases are collected in your service queue and identified based on a session code. You can now manually create a new session code and pass it on to your customer in the form of a link. Instead of sharing the TeamViewer ID and password, like you used to, the customer can now join the session directly with just a click. Alternatively, a code is created automatically, as soon as the customer launches your customized TeamViewer QuickSupport. In this way, new customer cases are added to your service queue.

• Teamwork: Process incoming service cases together.
• Assign: Assign service cases to yourself or colleagues.
• Establish connection via session code: Connect via a session code, without being bound to a specific device and without sharing a TeamViewer ID and password.
• Detailed information: View the status and details of all cases at a glance, e.g. customer name, wait period, description of problem, assignee, and more.
• Reports: Use this information to create even more detailed connection and billing reports.
• Notifications: Receive immediate notifications when new cases are submitted.
• TeamViewer API: Integrate this feature directly into your own application as well.

References:

1.  TeamViewer 9

http://www.teamviewer.com/en/download/currentversion.aspx

2.  How does Wake-on-LAN with TeamViewer work?

http://www.teamviewer.com/en/help/401-How-does-Wake-on-LAN-with-TeamViewer-work.aspx