The standard edition comes with full-fledged ITIL Incident and Knowledge Management functionalities with extensive Reporting and Dashboard capabilities that cover the full lifecycle of IT help desk tickets!
<< Modules >>
- Incident Management
- Knowledge Base
- Self Service Portal
- SLA Management
- User Surveys
<< Automations >>
- Automatic Ticket Dispatcher
- Notifications
- Preventive Maintenance
- SLAs
- Automatic Ticket Routing
<< Value adding Features >>
- Multi Site Support
- Robust Reporting
- AD & LDAP Integrations
- API Integrations
- Holidays and Operational Hour Management
- Dashboards
- Request Templates
- Technician Availability Scheduler
Reference:
1. Help desk module is now FREE! Promises without restrictions
http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html?stdfreerlease&mkt_tok=3RkMMJWWfF9wsRokvKrLZKXonjHpfsX66%2BQsXa60iokz2EFye%2BLIHETpodcMTspjPK%2BTFAwTG5toziV8R7HHK81nyNwQXRPj
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